Guarantee & Warranty

Guarantee and Warranty


PVCu windows and doors are guaranteed against any failure in welded joints

and distortion in accordance with the system suppliers recommendation for a

period no longer than 10 years from the date of the guarantee. PVCu frames

should be regularly wiped clean with warm soapy water, the frequency of

which will depend on the location of your property. For example, in an area

where there is a strong possibility of salt sea spray this application should be

at least four times a year. No abrasives or abrasive liquids should be used

under any circumstances. If re-rendering, or applying, any decorative finish to

outside walls avoid contact with windows and doors as materials used could

have a detrimental effect on the finish. When carrying out any cleaning, or

redecoration, care should be taken not to damage the waterproof mastic



Glass sealed units are guaranteed for a period of no longer than 5 years from

the guarantee date regarding the failure of hermetical seals (i.e. misting

between panes). This guarantee does not cover breakage of glass, or minor

imperfections in the glass within visual standards laid down by the GGF.


All moving parts, as listed below, require periodic lubrication with WD-40

spray or penetrating oil. Letter-plates, hinges, lock assemblies, handles,

tandem wheels on patio doors and striking plates are covered by the

guarantee for a period of one year from the date of installation and with the

required periodic maintenance outlined above these parts should prove

satisfactory for many years. Cosmetic deterioration to handles, letter-plates

and door handles etc due to wear and tear are not covered by this guarantee.


Vents left open for long periods may result in an accumulation of windblown

dirt on the stays leading to clogging and restricted action. If this should our do

NOT use force but remove dirt and free the action with WD-40 spray or

penetrating oil. Hinges or stays buckled as a result of force or misuse are not

covered by this guarantee.


Conservatory roofing sheets, of any description, are not guaranteed against

abnormal climate changes. The guarantee does not protect against

penetration of insects, misting or mould growth between the chambers of the

polycarb sheets.


PVCu products (ie panels and trims) used in any installation are the closest

colour match. Panels and trims are guaranteed for a period of 12 months

against warping, discolouring, cracking and twisting.


Tracks should be kept clean for smooth running and drainage channels kept



Double glazing cannot cause condensation. Houses that have been

completely sealed by the installation of cavity wall insulation, loft insulation,

double glazing and draught proofing throughout are likely to become moisture

traps. In such cases condensation is caused by insufficient ventilation.

Provided the rooms are heated normally a solution would usually be achieved

by providing controlled ventilation.

All guarantees are given in good faith. However, if it is deemed after a visit

that the product has been misused, tampered with or damaged in any way the

guarantee will be rendered null and void leaving any remedial work to be

carried out at a pre-arranged fee which will be payable before any work